Service Cloud
Deliver Exceptional Customer Service with Salesforce Service Cloud
Elevate your customer support with Salesforce Service Cloud - a powerful platform designed to streamline case management, automate workflows, and enhance customer experiences. At CloudJungle, we tailor Service Cloud to fit your unique business needs, ensuring your support teams work smarter, faster, and more efficiently.
What we offer
Omnichannel Support
Manage cases across email, chat, phone, and social from one unified platform.
AI-Powered Case Routing
Use intelligent automation to assign cases to the right agent instantly.
Self-Service Portals & Knowledge Base
Empower customers to find answers with ease.
Field Service Integration
Connect in-office support with on-site technicians for seamless service.
Advanced Reporting & Insights
Track key metrics to optimise support performance.
Why choose CloudJungle
Customised Workflows
We design automations that fit your customer support process.
End-to-End Implementation
From setup to optimisation, we handle it all.
Seamless Integrations
Connect Service Cloud with your CRM, ERP, and third-party tools.
Ongoing Support & Enhancements
We ensure your service operations evolve with your needs.