Agentforce
Empower Your Agents with AgentForce
Maximise efficiency and elevate customer interactions with AgentForce—a purpose-built solution designed to enhance agent productivity, streamline case management, and deliver outstanding customer service. At CloudJungle, we help organisations harness AgentForce to create intelligent, data-driven workflows that drive faster resolutions and better customer experiences.
What we offer
Optimised Agent Workspaces
Equip agents with a unified view of cases, customer history, and AI-driven insights.
Intelligent Case Routing
Automatically assign cases to the right agent based on skill, priority, and availability.
Integrated Knowledge & Automation
Provide instant access to knowledge articles and automate repetitive tasks.
Omnichannel Support
Manage customer interactions across chat, email, phone, and social from one platform.
Advanced Analytics & Reporting
Gain real-time insights to improve service performance and efficiency.
Why choose CloudJungle
Tailored Implementations
We configure AgentForce to align with your support model.
Seamless Integrations
Connect AgentForce with Service Cloud, Experience Cloud, and other tools.
AI-Powered Enhancements
Leverage automation and analytics to boost agent productivity.
Ongoing Optimisation & Support
We ensure AgentForce evolves with your business needs.